Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Craftiness@xtra.co.nz. 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Craftiness@xtra.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at craftiness@xtra.co.nz.

It is very important that the details provided for printing are correct. Items made to order that are customised are considered non refundable  Refunds are not given if you change your mind, make a wrong decision or provide incorrect details.

If the error is made on our end, we will remake the order and resend at our expense. If we are unable to do this, a refund will be given.
Customers need to notify us within 14 business days of receiving the order to notify us of any defects. We will require proof to process any replacements. We may require items to be returned as part of this process.

We will meet our obligations as per the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.